Returns & Exchanges

We stand behind the quality of our products and want you to feel confident ordering with us. While order issues are rare, here’s how we handle them.

1. Proof Approval

Your approved proof is our production guide — we reproduce exactly what you sign off on. Please take a moment to review spelling, layout, design elements, and any specific details carefully. If you have questions or want to adjust something, this is the best time to let us know. We’ll flag any technical issues we see, but your approval gives us the green light to move forward with confidence that everything matches your expectations.

2. If There's a Problem

If something isn’t right with your order and it was due to an error on our part — such as incorrect engraving, plating, not producing according to your approved proof, or item type — please contact us within 14 days of delivery. We’ll review the situation promptly and take appropriate action, whether that means a remake, partial refund, or another solution depending on the issue.

3. When Returns Are Accepted

Returns are only accepted when a production error or mistake has occurred on our end. If the proof was correct and followed, and the final product matches what was approved, returns typically aren’t possible — but we’re always open to reviewing concerns. All items must be returned in original packaging unless we instruct otherwise.

4. Talk to Us Anytime

We’re real people and we genuinely care. If you’re unsure about something, feel free to reach out. We’d much rather address questions up front than see you disappointed later. Your satisfaction isn’t just a policy — it’s part of how we operate every day.
We stand by our customers, and we stand by our work.

Problems Are Rare, But We’re Great at Solving Them

In over 20 years, we’ve never received a negative review over an unresolved order issue — and that’s not by accident. While problems are rare, when something does go wrong, we take it seriously and handle it with care. Our team has deep experience in production and pre-press, and we understand how even small errors can have a big impact. That’s why we approach every resolution with the same attention and integrity that we bring to the rest of our work. If there’s ever a concern, just reach out — we’ll be here to help.